SPI Ticketting system

Robert Brockway robert at spi-inc.org
Wed Apr 11 01:02:33 UTC 2012

On Tue, 10 Apr 2012, Bdale Garbee wrote:

> On Tue, 10 Apr 2012 14:24:18 +1000 (EST), Robert Brockway <robert at spi-inc.org> wrote:
>> As well as assisting with tracking tasks it could help us set & monitor
>> SLAs.
> What SLAs might we be considering?

Hmm, I was sloppy using the term SLA sorry.  What I meant to say was that 
it would assist with tracking resolution times and even allow us to set 
'service targets' in which we aim to resolve certain types of tickets 
within certain timeframes.



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